Fantastic Stay!

The beauty of this Historic Inn was breathtaking. While it has that bed & breakfast feel, each room controls it's own Heat/AC and has private bathrooms. The staff was welcoming and made you feel part of the family. The Inn is also within walking distance to everything Ybor!
Mary Smith
2/12/2010

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Disgusting

Dirtiest place we have ever stayed. Toilets were not working, dusty, cobwebs,dirty windows, musty smelling. Surprized there were no bed bugs biting us.
fredrik schmidt

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BEAUTIFUL!!!

Everything was beautiful! The rooms, the decor. It felt like we were in the 1940's. And the people there were so helpful and nice!...Wish i could of stayed longer. Sidenote...it is haunted! :)
Jasmin R

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Lost our reservation

We called to make a reservation for New Years Eve, giving our credit card information and email address. We learned too late confirmation was never sent, and the reservation never made. We were not in the system at all. After driving 3 hours to get to Ybor, we had to scramble to find lodging for the night. After confirming we had called the right place, my husband told Ray and Sheryl at the front desk that we needed to walk away with something; angling for a comp or, at the very least, something in writing saying we would not be charged if the reservation was input for the wrong date. Ray then pulled the "It's your word against mine" card. In the middle of all of this, another customer came down to complain that her TV kept turning on by itself. We come to Ybor frequently, and this was our first experience with the Don Vicente. We do not plan on staying here, ever.
Kelly Brachle

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Lying, cheating crooks

A former fan of the hotel, I have to say that I'm not a big fan of your management. I was scheduled to stay with you last Friday evening as a part of an event. When I booked, I asked specifically for room 305. I was told, "No problem." When I called back to confirm a couple of weeks ago (after being on the phone for 20 minutes because my reservation was lost), I was once again told, "No problem." I only live 20 minutes away, so I didn't have to stay the night in the hotel. I was curious about room 305 and often talk about it when giving ghost tours of Ybor. So, when I was checking in last Friday and was handed the keys to 307...well, you can imagine my disappointment. I was told that people had to be moved to 305 because their AC went out and they needed a double queen room. I would almost buy this excuse except 307 (the room that I was being given) is also a double queen. So, the front desk clerk flat out lied to me. Then, I got to spend an hour on the phone with Damon and listen to him lie to me over and over about how they don't promise specific rooms, even though I not only was promised a specific room by two different clerks but I was even on a conference call with one of the clerks and the host of the event when I was made that promise the second time. He also retold the "double queen" lie and even tried to convince me that my room being given to somebody else was somehow equivalent to my room not being habitable because of damage or the ac being out. After about an hour, Damon finally agreed to make things right and comp me a night stay in 305 for a future date. I was perfectly okay with that arrangement as long as I could get out of staying that evening. I had no reason to spend the money except for the curiosity of staying in 305. The family of the host was not okay with the arrangement and argued on my behalf, but I asked them not to. They insisted on me getting comped last Friday as well as getting 305 for a future stay. I said it wasn't a big deal but they felt it was. All I did ask for was a place to get ready since I had come expecting a room to shower, iron my and my son's clothes, and get ready for the event. The girl at the front desk offered me a room to get ready in, since it wasn't going to be used. Having worked in the hotel industry for a few years, I knew this to be policy in situations where a customer was inconvenienced. So, I got to iron my shirt, shower and get ready (quickly, now...since I had spent well over an hour dealing with this issue) before the event. In exchange for all of this inconvenience, I was being treated to a night stay in room 305, as promised. I still felt like I was getting the short end of the stick (as did the family), but I was fine with it. Then, today, I get a call from Damon saying that he was reneging his offer for the comp stay since he "no longer felt it was merited." In other words, since he managed to convince the family and friends of the host as well as everyone standing in the lobby that he was concerned with customer service and at least resembled an upstanding human being, that was good enough. He didn't need to follow through with his promise of quality customer service since I was no longer posing an immediate threat to his credibility. Suffice to say I am extremely disappointed in every aspect of your establishment. From lost reservations, to runarounds, to lies, and finally to reneging promises, it has just been one huge disappointment. The number of people that I have sent to your establishment through word of mouth and through ghost tours will now be told the truth. I can only hope that none of the people that I've sent to you over the years had to deal with who you really are.
Tom Bronson

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