Yvonne, Gary, Yvonne’s sister and brother-in-law, and her nephew with a partner booked our B&B to attend their other nephew’s wedding in the area. We are very upset to think that Yvonne didn’t speak to us, or her family members in regards to her many issues she had with her stay at our award-winning B&B. We care deeply about all of our guests, but if we are not made aware of issues we can’t fix them. Some issues are outside of our control and take time to correct, such as WiFi issues. They booked the suite of their choice, which was outside of our home and includes a kitchenette, couch & dining area. Our website offers many videos, where they could have seen where their suite was in relation to the rest of the house. The majority of our guests come to this tourist destination area to enjoy what it has to offer, very few are here during the day. Guests are out discovering the area with family members & friends. Our normal hours of operations are from 7:30 to 10:30 AM, and 5 to 7 PM, guest access to our home/B&B is limited outside of these hours. Securing ones home when leaving seems to be a normal way of life in Canada. We also have to take into consideration of our other guests privacy and security, and secure the home and the B&B when we are away. At anytime Yvonne could have asked her sister, for her key to her sister suite if Yvonne “needed” access to our home/B&B during our off duty hours. Not all guests have had issues with our free WiFi; it seems to be only some devises that can’t connect. The next guest that checked into the same suite had no problems with the WiFi. The WiFi issues that Yvonne was experiencing have been addressed by having all the phone lines to the house updated and a new modem installed. This solution has taken time, as Telus has come out more that once to fix the issue. WiFi has always been offered throughout the property in sunny areas, shady areas and within our home. The suite Gary & Yvonne selected is furnished with a refrigerator, plus we have a refrigerator on the deck where fresh fruit can be found. Our high quality tap water is the same in all parts of the house, in other words the water from the washroom sink is the same as from the kitchen sink. They seem to be ok with brushing their teeth with the tap water from the bathroom sink. Our guests have awarded us “Best Breakfast in Canada”, two years running. We are one of the only B&B in the area to offer a full hot properly services breakfast. The time of that meal was agreed to by their other family members, which took up the rest of our B&B suites. If another time was wanted, we were not made aware of that request. We take pride in the many amenities offered to our guests, and would never laugh off a guests concerns. Yvonne’s family members were more than satisfied with all of the services they received. We were not trying to offer her any different service, but most guests that book the outer suite want to be left alone. At no time were any of her complaints brought to us, other than the WiFi issue. The WiFi could not be fixed quickly, and has taken almost a month to improve this free service for our guests. Thank you, Yvonne for making us aware of the limitations with the WiFi being provided by Telus. We strive to call each guest by name at least once a day, we apologize to Yvonne if she felt offended by us not calling her by name enough times during her four night stay with us.