Terrible stay

When we arrived at the Anchuca we were directed to the room the travel agency had reserved. The room was tiny, the main AC was broken, so they had to put a mobile AC unit as well as an extra fan and we were recommended not to use both the AC and the hair dryer at the same time or the fuse would blow … Of course, we just could not accept this situation and complained to the office. We talked about this to Tom Pharr, and he agreed the room was usually reserved for the short stays (1-2 nights) and was not suited for a longer stay. He proposed us a corporate apartment he owned nearby for the same price and promised us we would have a room in the mansion in less than two days. The corporate aprtment : the floor was stained, there were dustbunnies under the beds. If it was not enough, we soon realized that, if there were two bedrooms, they were equipped with one 54x75 bed in each which is , as we are both tall (6 and 5.6), unsuitable for two persons … For the furnitures, well, we were far from the 1830’s mansion....But we still naively thought it was for a short time and that Tom Pharr would keep his word. Well, he never told us again about an other room, what a surprise … not. During our stay, the floor has never been cleaned, neither even swept, the beds randomly made. As we had to leave early on the 6th, we checked out in the evening on the day before. I gave my credit card to the clerk at the office. First news, I was charged $825 (150/night before taxes) When I asked for a bill, he was unable to provide something more than a “post-it”. Now, enough was enough, and I asked some serious explanation about this mess. The clerk was unable to find any, and so I told him I would be back in the 2 following hours and expected a real bill. Two hours later, we came back at the office, and a real bill was awaiting us, this time for a $135/night before charges. I understood there was no point to argue with people with such a bad faith and and dropped the case, in this place where fooling foreigner tourists seems to be the national sport.
Jean Louis
Lille, France,
8/28/2010

My ratings for this property
	Location
	Comfort
	Condition
	Cleanliness
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Hospitality

The 'Southern Hospitality' will not be forgotten. The best Southern breakfast in town.
Anonymous
10/21/2008

My ratings for this property