Wonderful

A beautiful place! enjoyed my stay tremendously!
April
9/2/2010

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Invisible Guests

My wife and I stayed at Herr Ridge Inn last night. This was the first time we stayed at a bed and breakfast and were under the assumption that staying at a bed and breakfast was a more personable experience than staying at a hotel. Unfortunately we couldn't have been more wrong with The Inn and Herr Ridge. We both agree that we felt like the invisible guests during our stay there. When we arrived we were directed to our room with our key and that was the last time anyone spoke to us. We weren't offered help with our luggage, weren't offered turndown service, weren't ever asked if we needed anything or if anything could be done to make our stay more comfortable, weren't given a tour of the Inn, wasn't told anything about the history of the Inn, never met the owners, tried calling for service on the fireplace pilot light in the evening and never got an answer, dined in the restaurant that evening and took note that the chef came out to ask if other people enjoyed the food and never even looked at us, and at breakfast we were wandering aimlessly until we found someone to sit us. We spent $230 for one night hoping to treat ourselves and given a little more personal attention than we would have received at a hotel and was treated like we weren't even there.
Anthony Bernard

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No Different Than A Hotel

The Inn at Herr Ridge – My Review The stay was a gift to my significant other who travels a great deal for work. This was the first time either one of us had stayed at a bed and breakfast and were expecting a more personable experience than staying at a hotel. The Inn and Herr Ridge is no different than staying in a higher end hotel with. When we arrived we were offered a complimentary glass of champagne in a hasty fashion with a “free sample” vibe to it by a beautiful young lady in a party dress with no personality what so ever, robotic. No help was offered for our bags. There was no turndown service, staff didn't ask if we needed anything or if anything could be done to make our stay more comfortable, weren't given a tour of the Inn, wasn't told anything about the history of the Inn, never met the owners..was just given a typed paper on the Inn. The room was clean and the private deck was a plus. The Inn lists all beds being Queen Size - our bed in Room 8 was a double. While setting up the reservations I added chocolate covered strawberries to the room and a bottle of wine to further enhance our romantic stay. The strawberries were barely covered in chocolate, the display a little messy and no opener for the wine. At this point I had a mindset not to invest anymore of my hard earned money into this experience so we decided to eat at their bar, Sharpshooters. A local bar with the expectation of bar food and a loud local place in mind, no room for disappointment. Only complaint was that the staff at Sharpshooters catered more to the locals then the guests. Upon re-entering the Inn around the time the formal dining area was closing we asked some staff at the bar for an opener and headed up to our room for the evening - again someone just handed us the opener, didn't apologize for it not being in the room in the first place for the $50.00 selection of wine (that could have been bought in any store for appox $20.00). With two bar tenders, a waitress and someone who I thought to possibly be one of the owners sitting at the bar, nothing was said and nothing was offered to us - the interaction felt like asking for the bathroom key in a gas station. I woke fairly early the next morning, around 6:00 am. I grabbed a robe and went into the common area on the floor in search of some water to make coffee in the room. Little did I know that the door would automatically lock behind me lol. I tried knocking lightly at my door in hopes that my companion would wake and I wouldn't need to go in search for staff. No such luck and I didn't want to wake the rest of the guests on that floor so I tried to make my way down stairs. The door leading into the main area downstairs was locked, I felt trapped. Luckily I tried my door again and was let in. Breakfast, once served was delish though, eggs Benedict and pastries. The same emotionless monotone young lady checked us out to the tune of $330.00 for one night (not including money spent in bar), did not ask us about our stay, instead mentioned a discount offered through a travel book if we had 12 stays in a bed and breakfast - yeah who does that? In closing, I tried emailing and sending a message through Facebook to the owners/management and did not get a response. I wanted to give them the chance to address the situation before I took to posting negative reviews but they never responded.
Kris Mako

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