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Letter to Guests: The Hotel Booking Revolution and How It Affects Bed & Breakfasts – by Northeast innkeeper
This letter printed below was written by a Northeast innkeeper to explain to Bed & Breakfast guests just how Online Travel Agencies affect small inns (as well as hotels). He requested anonymity to prevent reprisals. “Dear Guest: “You know the names. Booking.com, Hotels.com, Expedia, Priceline. Collectively termed Online Travel Agents, or OTA’s, they control […]
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